Job Details

Job Opportunity at SSM Health

It's more than a career, it's a calling.

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact.

In this role, Schedulers at SSM Health are an important part of the patient experience, as they are generally the first person that helps the patient navigate their care. Schedulers help patients get the right appointment with the right provider at the right time.

Department: Behavioral Health Scheduling

Schedule: This mostly remote, Scheduler will cover PTO for onsite when needed at Madison East on Stoughton Rd and Madison West on High Point Rd Sun Prairie and Janesville. Training will be onsite for up to six months. Hours will be between 8-5.

Job Summary:

Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate.
• Assists with maintenance and updating of provider contact information.
• Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system.
• Follows site-specific protocols and maintains up-to-date documentation to ensure compliance.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination