Job Details

Research Operations Associate

We are seeking a Research Operations Associate to support a UX Research team with participant recruitment, study coordination, research repository management, and Research Operations process improvement.

This role is well suited to someone with 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. The ideal candidate is highly organized, proactive, comfortable managing several concurrent projects, and interested in UX Research and Design Thinking.

Key Responsibilities

• Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants.
• Source, screen, schedule, and communicate with research participants.
• Coordinate participant NDAs, research-session logistics, and incentive payments.
• Manage multiple research projects and recruiting workflows simultaneously.
• Communicate proactively with researchers about recruiting challenges, participant availability, and study risks.
• Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results.
• Partner closely with UX researchers to understand study requirements and support the research lifecycle.
• Lead the migration of a Google-based UX research repository to Dovetail.
• Support research repository organization, maintenance, and thematic analysis.
• Serve as a liaison between Research Operations and UX Research stakeholders.
• Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices.
• Create participant-recruiting resources, templates, and best-practice guidance for researchers.
• Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements.
• Support UX research vendor management, procurement activities, and budget tracking.
• Help onboard new UX researchers and promote consistent Research Operations practices.

Qualifications

Must-Have Skills

• 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels.
• Experience recruiting participants, preferably for UX research studies.
• Experience coordinating schedules, calendars, and multiple concurrent projects.
• Understanding of or demonstrated interest in UX Research and Design Thinking.
• Strong Agile and Jira experience.
• Experience using calendar management and scheduling tools.
• Experience using online collaboration tools.
• Experience using Qualtrics or an equivalent survey platform.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking skills.
• Strong project coordination and attention to detail.
• Strong relationship-building and stakeholder-management skills.
• Collaborative, curious, empathetic, proactive, and self-driven working style.

Nice-to-Have Skills

• Direct Research Operations experience.
• Experience recruiting B2B or employer participants.
• Experience using Dovetail.
• Experience supporting research repository management or migration.
• Experience supporting thematic analysis.
• Vendor-management or procurement experience.
• Budget-tracking experience.
• Experience coordinating with Legal or Policy teams.
• Knowledge of UX research methodologies and participant-recruiting best practices.
• Experience onboarding UX researchers or creating Research Operations resources.
• Enterprise experience strongly preferred.

Additional Information

Required Tools & Platforms

• Jira
• Qualtrics or an equivalent survey platform
• Calendar management and scheduling tools
• Online collaboration tools

Location, Time & Engagement

• Open to candidates located in the United States or LATAM.
• Significant working-hour overlap with Eastern and Central U.S. time zones is highly preferred.
• Full-time contract engagement at approximately 40 hours per week.
• Remote role.
• Current contract end date is March 31, 2027.