Job Details

AI Quality Analyst

This is a remote position. AI Quality Analyst Reporting to Manager, Quality Engineering & AI Validation, focuses on validating the quality of AI-generated outputs, agent behaviors, and AI-assisted workflows. Builds benchmark scenarios, defines scoring rubrics, evaluates business usefulness, and identifies failure patterns that conventional pass or fail software testing would not catch.

Key Responsibilities

• AI Output Evaluation
• Design and execute structured evaluations for AI-enabled features and workflows.
• Assess outputs for groundedness, instruction adherence, consistency, usefulness, tone, control compliance, and risk.
• Identify hallucinations, unsupported assertions, missing logic, and unsafe recommendations.
• Benchmark & Rubric Development
• Build and maintain golden datasets, benchmark prompts, comparison sets, and scorecards.
• Develop rubrics that allow quality to be measured consistently across releases and changes.
• Workflow & Model Change Validation
• Compare performance across prompt versions, workflow revisions, tools, and models.
• Support release decisions with evidence on quality regression or improvement.
• Business & Domain Partnership
• Work closely with Finance SMEs, product managers, and engineers to determine what acceptable looks like in real business contexts.
• Help define human-review thresholds and escalation patterns for higher-risk use cases.
• Production Feedback
• Analyze reviewer feedback, override patterns, and live quality signals to improve evaluation coverage over time.

Required Qualifications

• 4+ years of experience in QA, analytics, business process validation, AI evaluation, operations, or similar roles.
• Strong writing, analysis, and pattern-recognition skills.
• Experience evaluating outputs against nuanced criteria rather than only binary correctness.
• Ability to work with structured rubrics, scenario libraries, and evidence-based reviews.
• Comfort collaborating across Engineering and business teams.
• Experience with finance, accounting, FP&A, transaction services, or business process design preferred.
• Bachelor's degree preferred.

You Are

• Thoughtful, precise, and highly discerning.
• Strong at spotting subtle output problems others miss.
• Comfortable with ambiguity but disciplined in scoring and documentation.
• Focused on trust, usefulness, and business reality.

Benefits Salary plus performance-based bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education, certifications, cost of labor, and internal equity.