Job Details

Patient Registration Specialist

Carries out the efficient and orderly registration of inpatients, outpatients, and/or patients seeking emergency department services. Accurately collects and enters patient information. Explains facility policies and procedures. Collects payments for co-pays, self-pay estimated balances, and minimum payments on accounts.

Minimum Qualifications

Work Experience

Previous medical office experience preferred.

Education

High school graduate or equivalent preferred.

Certifications/Licensure

None required.

Job Specific Performance Standards

The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

• Interviews patients to obtain required demographic and insurance data. Verifies information already on file and accurately enters or updates required information in the computer system. Obtains signatures on required forms.
• Obtains information from physician's offices and other resources, if necessary, to complete the registration process.
• Provides Federal and State information on the General Conditions of Admissions, Consent, Assignment of Benefits regarding Advance Directives, Patients' Rights and Responsibilities, Pain Management, HIPAA and AIDS awareness and obtains signed acknowledgements. Obtains all needed documents and signatures.
• Explains hospital or department services and collection, and credit policies and provides hospital specific literature.
• Collects payments such as deductibles, co-pays, deposits and self-pay balances, as well as obtaining properly executed credit and financial aid request forms.
• Obtains insurance authorizations, if necessary and completes necessary documentation.
• Reviews and enters departmental patient charges.
• Completes the registration process including forms, labels, armbands, and other forms as necessary.
• Responds to changes in the work schedule as necessary by assisting in other areas of registration.
• Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Make general and emergency announcements over the facility's PA system. Handles the facility paging system and the beeper system.