Job Details

Koch Filter along with Atmus Filtration Technologies is seeking a Customer Service Representative position for Houston, TX and Louisville KY locations (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. You will process orders, research and respond to customer inquiries, and address customer concerns/issues within the designated timeframes.What we look for:* 1 - 2 years' experience in a customer service support, preferably in manufacturing with heavy emphasis on sales, distribution, manufacturing, and manufacturer representatives (Associate's degree preferred).* Basic math and strong typing skills.* Good working knowledge of Excel and Word.* Must be able to respond and handle anywhere from 50-150 emails daily.* Competent verbal written skills.* High School diploma or equivalent.* Be on a rotation schedule for relieving front desk for breaks and lunches.* Responsible for following company policies and procedures.* Must be detail oriented.* Must be able to multi-task.Base hourly range: $22.00 - $28.00/ HR Full timePlease note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.Compensation and BenefitsBase salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, other personal and professional benefits.Atmus and E-verifyAt Atmus, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.How you will do it:* Serve as primary communications link between customers, sales staff, plants, and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email or phone.* Process and change orders.* Run customer order reports to proactively get orders shipped.* Promptly issue Credit, Debit, and Return Material Authorizations.* Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification.* Will be assigned your own accounts that you will be responsible for daily that is required to get the job done.* Receives and processes routine customer orders, inquires, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers).* All other duties as assigned by the Customer Service Manager.