Job Details

The Client Partner is responsible for all client interactions across a portfolio of IB accounts, with a strong focus on renewals, churn prevention, and new pipeline development. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships inline with these strategies. Typically, the role oversees a single account or a segment of a large account, which generates significant revenue. The Client Partner helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. This role is dedicated to delivering exceptional outcomes for RXT clients, expanding existing accounts, facilitating access to new ones, and ensuring high retention rates. The Client Partner will also deliver solutions that further develop RXT's transformation story and build on RXT's strong foundation. The role is responsible for adhering to company security policies and procedures, and any other relevant policies and standards as directed.

Career Level Summary

• Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field

• Proactively identifies and solves problems that impact the management and direction of the business

• Contributes to the development of the organizational function strategy or product or business strategy

• Progression to this level is typically restricted on the basis of individual capabilities and business requirements

Critical Competencies

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.

• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.

• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.

• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

• Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment with client objectives and overall business strategy.

• Own and continuously assess overall account health to inform strategic decision-making, proactively mitigate renewal and churn risks, and drive sustainable revenue growth through targeted pipeline expansion.

• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin performance, and ensuring financial results align with account-level and portfolio-level objectives.

• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction outcomes, and the effective execution of active engagements.

• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer Management to design and deliver high-value, client specific solutions.

• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry positioning, and long-term growth planning for technology clients.

• Build and leverage strategic partnerships with internal stakeholders, external partners, and vendors to advance complex opportunities, support services-led sales motions, and participate in regional sales governance and deal review forums.

• Provide guidance, coaching, and oversight to consultants and project teams aligned to the account(s), fostering engagement, performance excellence, and retention.

• Ensure strong account controls and compliance across financial, contractual, administrative processes, including billing, receivables, and internal governance standards.

Knowledge

• Expert-level knowledge in professional sales training and sales process.

• Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline.

• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.
• BFSI experience requirement of at least 10 years with strong knowledge of one of banking, wealth, payments, capital markets and/or insurance verticals. Good knowledge of BFSI compliance and regulatory requirements. Good knowledge of typical BFSI workflows applications, SaaS, core platforms, and digital applications.

• Experience selling infrastructure services (public or private cloud)
• Consultative and advisory selling experience - services, products and / or outcome-based engagements.

• Expected to bring some existing relationships to enhance the sales pipelines
• Recent experience (past 2 or 3 years) with the sales and delivery of data and AI products / initiatives.

Skills

• CRM Software Skills

• Cross-selling/Up-selling

• Customer Relationship Management

• Data Analysis

• Leadership

• Negotiation Skills

• Pipeline Management

• Presentation Building

• Proposal Drafting

• Public Speaking

• Statement of Work (SOW)

Education
• High School Diploma or regional equivalent required

• Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement

Experience

15+ years of experience in the field of role required

Travel
Occasional domestic/international travel, less than 50%

Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $207,957.00/year in our lowest geographic market up to 366,072.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.