Job Details

Job Title: Remote Bilingual Customer Service Representative - Mortgage & Insurance Support

Location: remote

Adecco is seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will handle inbound calls from customers, providing support by researching and resolving loan-level inquiries related to hazard insurance, mortgage banking, and property loss. You will play a key role in delivering a positive customer experience while helping individuals navigate complex financial situations.

Key Responsibilities

• Manage inbound customer calls and resolve inquiries related to mortgage loans, hazard insurance, and property loss

• Listen actively to customer concerns and demonstrate empathy while providing effective solutions

• Research issues thoroughly and ensure accurate, timely resolutions

• Take initiative to understand each customer's unique situation and tailor solutions accordingly

• Proactively identify ways to help customers avoid future challenges

• Participate in special projects and take on additional responsibilities as needed

• Adapt to shifting priorities in a dynamic work environment Requirements:

• Bilingual Spanish

• 12+ months of call center experience

• Banking, insurance or financial experience

• Strong communication and active listening skills

• A customer-first mindset with a high level of empathy and professionalism

• Ability to work independently and take initiative

• Flexibility and willingness to learn and grow within the roleThis position is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this role apply today with your updated resume!

Pay Details: $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.