Job Details

Patient Services Representative

Scheduling appointments, procedures, and/or surgeries

Working with patients, team members, and ancillary services to ensure smooth flow of patient care

Multi-line telephone communications

Electronic documentation

May assist with pre-certifications and authorizations for surgery and procedures.

As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings

Other duties as assigned/needed

Skills

Time-Management: Advanced

Telephone Etiquette: Advanced

Teamwork Ability: Advanced

Scheduling: Advanced

Reliable Transportation: Advanced

Pre-certification: Intermediate

Organizational: Advanced

Oral Communication: Advanced

Multi-Tasking: Advanced

Medical Office: Intermediate

Interpersonal: Advanced

Electronic Medical Record: Advanced

Documentation: Advanced

Customer Service: Advanced

Computer: Advanced

Attention to Detail: Advanced

Accuracy: Advanced

Behaviors

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or Equivalent or better.

Some college or better.

Experience

Background in scheduling

Previous experience within a medical office preferred

Licenses & Certifications

Assessment in Order Entry

Registered Medical Asst.

Cert Clinical Med Assist