Job Details

Intake Data Entry Coordinator Volunteers of America Mid-States

Position Title: Intake Data Entry Coordinator
Location: Bowling Green, KY
Program: Veterans Services
Employment Type: Full-Time, Non-Exempt
Reports To: Program Manager

Pay Range

$16.00/hr $17.00/hr (actual pay depends on skills and experience)

Introduction

Volunteers of America Mid?States (VOA) is a nonprofit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low?income seniors, care and support for individuals with developmental disabilities, restorative justice accountability, and free HIV testing and education. Founded in 1896, VOA is staffed by paid, mission?driven professionals committed to building thriving communities. Flexibility, teamwork, and fun are reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to eligible employees.

Benefits

• Health and Wellness
  
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • MetLife Legal Plans
  
  
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company?paid)
  • 403(b) retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
  • All company?paid benefits and paid time off effective day one
  
  
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee
  
  
• Training & Development
  • VOA LEAD Program Leadership Development Program
  • VOA University Staff Development
  • VOA Academy Clinical Training and Development
  
  

Job Summary and Qualifications

The Intake Data Entry Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first contact between veterans and available SSVF services. Responsibilities include determining eligibility during the initial interview, processing preliminary assessments, making referrals to community partners, completing phone screenings, entering enrolled clients into the Homeless Management Information System (HMIS), and maintaining Excel spreadsheets and client trackers.

What You Should Have for This Role

• Bachelors degree and less than five (5) years of experience in the field; alternatively, five (5) years of experience with no degree; or a veteran with three (3) years of related work experience.
• Knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self?starter, able to work as part of a team.
• Excellent verbal and written communication skills, high degree of organization, and creative problem?solving skills.
• Must have a personal automobile, valid drivers license, liability insurance, and be willing and able to travel between served counties.
• Ability to work independently and solve problems creatively.
• Superior written and oral communication skills mandatory, including professional telephone and in?person communication.
• Ability to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of their request.
• Demonstrate initiative and strive to continually improve processes and relationships.
• Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
• Develop and maintain a deep understanding of eligibility criteria and policies related to various federal and local public benefit programs.
• Remain non?judgmental, empathetic, and respectful of the homeless veterans we serve.
• Experience with the HMIS is preferred, but not required.
• Alignment with VOAs core values of commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Complete the Eligibility Screening Disposition Form (Category?1) for clients, confirming very low?income veteran family eligibility for supportive services.
• Screen and verify eligibility requirements for SSVF homeless veteran assistance.
• Apply SSVF Program eligibility requirements for the SSVF Program.
• Assist clients with crisis intervention and short?term housing stabilization, including aiding access to emergency shelters/transitional housing and supportive services.
• Understand barriers faced by clients in rural and urban areas and effectively serve them.
• Refer clients who do not qualify for SSVF program to other mainstream services or housing stabilization programs.
• Apply presumptive eligibility criteria and document requirements (HINQ, VA ID Cards, SOS) during intake.
• Track clients screened but not eligible for SSVF Program.
• Implement the Housing First Model during client assessment.
• Maintain intake logs and client screening forms.
• Maintain client databases, including personal information.
• Data entry into HMIS ensuring accuracy and completeness of all data entered.
• Communicate the process of the SSVF program and required documentation to potential participants.
• Participate in outreach activities, including street/shelter outreach, coordinated?entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count.
• Demonstrate ability to relate to veterans and their families in a culturally appropriate manner.
• Participate in staff, supervision, case consultation, and training meetings.
• Identify systemic barriers and communicate with leadership to find viable solutions.
• Assume other duties as assigned by the SSVF Program Manager and Senior Management.
• Perform performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.