Job Details

Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our property's vision, mission, and core values.

Responsibilities

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.

Qualifications

• Experience in hospitality is preferred but not required-we welcome applicants at all experience levels.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.