Job Details

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About Houchens Insurance Group

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service: clients, co‑owners, communities. By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co‑owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

What You Will Receive…

• Unlimited growth based on your performance.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
• A long‑term career with substantial development and advancement opportunities.
• Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.
• Comprehensive medical, dental, and vision plans and many more supplemental benefits.
• Work‑life balance.
• Plus, much more!

To learn more about Houchens Insurance Group, visit us on LinkedIn.

Summary

Provides technical support to department personnel in processing commercial insurance policies. Such serving will include verbal and written communication internally with staff and externally with current clients.

Essential Duties and Responsibilities Disclaimer

The duties listed are intended to describe the general nature and level of work to be performed. This is not an exhaustive list of all responsibilities, duties, and skills that may be required.

60% Client/Policy Services

• Provides daily support to Account Managers and commercial insurance accounts.
• Preparing accurate, properly completed certificates of insurance.
• Confirm the existence of certified coverage; check for and secure missing information and authorization when necessary.
• Completing simple change requests, checks endorsements, cancellation endorsements, and audits for accuracy and relevancy.
• Preparing accurate, properly completed auto ID cards; process new business and renewal. Certificates, auto IDs, endorsements, cancellations, and audits.
• Following up on direct bill late payments and keeping the Producer and Account Manager informed.
• Preparing renewal files and renewal kits, including ordering of loss runs and loss summaries.
• Learning all Commercial Lines service standards and procedures.

20% File Management

Responsibility includes documenting all correspondence, following up for necessary information updates at appropriate times, and keeping the client files organized and up to date.

10% Teamwork

Works together with the team and with other departments, such as Marketing, Accounting, Claims, Producers, etc. This includes conferencing with the Producer or Account Executive to discuss the execution of strategies. Manages PTO to work with departmental needs. Volunteers to back up and/or assist other Assistants as needed.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.

Education And/or Experience

Bachelor's degree from a four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Seniority level

Entry level

Employment type

Full‑time

Job function

Marketing and Sales

Industries

Insurance

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