Job Details

Join to apply for the Remote Customer Service Specialist role at ForgeFit

2 days ago Be among the first 25 applicants

Join to apply for the Remote Customer Service Specialist role at ForgeFit

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, youll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What Youll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFits product lines and service policies

What Were Looking For

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

What We Offer

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and lets build something powerful together.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Referrals increase your chances of interviewing at ForgeFit by 2x

Get notified about new Customer Service Specialist jobs in Austin, TX.

Customer Service Representative - State Farm Agent Team Member

Austin, TX $36,000.00-$42,000.00 8 months ago

Airline Customer Service Representative at AUS Airport - $21 /hr

Austin, TX $55,000.00-$60,000.00 1 week ago

California, United States $37,440.00-$37,440.00 4 days ago

Customer Relations Representative - State Farm Agent Team Member

Austin, TX $52,000.00-$75,000.00 1 year ago

Customer Experience Analyst Lead (Customer Support)

Austin, TX $110,000.00-$158,000.00 2 weeks ago

Austin, TX $50,000.00-$58,000.00 4 days ago

Austin, TX $50,000.00-$70,000.00 1 month ago

Austin, TX $45,000.00-$52,000.00 2 days ago

Customer Service Representative - State Farm Agent Team Member

Hutto, TX $45,000.00-$65,000.00 2 years ago

Customer Service Representative (Remote)

Customer Experience Coordinator - Austin, TX (South Lamar)

Austin, TX $58,000.00-$65,000.00 1 week ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative Remote in USA

Customer Service Representative - State Farm Agent Team Member

Round Rock, TX $40,000.00-$55,000.00 1 year ago

Contact Center Representative - Work From Home

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.