Job Details

Why consider this job opportunity:

• Salary up to $72,160
• Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, and retirement plans
• Opportunity to work in a purpose‑driven culture that positively impacts the environment and industry
• Collaborative and supportive team environment fostering a sense of belonging
• Flexible work arrangements available, with remote work options considered
• Chance to influence customer service delivery and enhance user satisfaction

What to Expect (Job Responsibilities):

• Own the Incident Life Cycle by acting as the single point of contact for all incoming requests
• Troubleshoot and resolve incidents to maximize first‑contact resolution rates
• Maintain clear communication with users, providing regular updates and adherence to SLAs
• Document common issues and validate solutions through the Knowledge Base
• Refer customers to the Professional Services team as necessary

What is Required (Qualifications):

• 2+ years of related experience in a helpdesk or IT support role
• Experience with ticket management systems
• Proven ability to categorize and prioritize incidents based on impact and urgency
• Fluency in English, both verbal and written communication skills
• Demonstrated commitment to delivering exceptional customer service

How to Stand Out (Preferred Qualifications):

• Proficiency in the French language (verbal and written)
• Experience or interest in the timber/logging industry
• Familiarity with ITIL framework or concepts
• Experience with Salesforce, Jira, or SQL and related database technologies
• Knowledge of innovative technologies like Generative AI (GenAI)

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.