Job Details

**The Elevator Pitch: Why will you enjoy this new opportunity?**The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you're connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware Professional Services Organization plays a critical role in each VMware implementation and is dedicated to the success of our customer's and their digital strategy.As a Service Delivery Executive, you will own the services delivery experience for one or more of our largest Financial Services customers, shaping and leading transformational programs and being accountable to the customer for their business outcomes enabled by VMware's solutions. This is a strategic role with a wide span of responsibility and control. The Services Delivery Executive is a proven leader with strong client relationships, consulting and program management skills working at C-Level and has a successful track record of supporting business development, client-side delivery, benefit realization, staff development and team management.*** This job requisition is not eligible for employment-based immigration sponsorship by VMware.**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**+ You will use your extensive professional services and / or a technical senior leadership experience in the Financial Services industry to establish yourself as a thought leader and trusted adviser to C-Level Executives in your assigned accounts.+ With your knowledge of cloud infrastructure, technical & business mobility and virtualization, we count on you to take multiple complex enterprise level services programs with interrelated work streams and govern them holistically to maximize the value and adoption of VMware solutions.+ Working with customer stakeholders (CIOs, CTOs, Enterprise Architects, SVPs/VPs) you will gain an understanding of their portfolio of applications, technology landscape and challenges in addition to their strategic business goals to establish an account services strategy and develop future growth plans for 3-5 years, tied to the overall Account Plan.+ You will partner with Account Teams and CSEs to review proposals, establish scopes of work and direct the opportunity pipeline to ensure VMware solutions are aligned with the customers transformation objectives.+ You will orchestrate VMware functional teams to maximize collaboration and alignment with customer strategic goals, acting as a customer advocate for feature enhancements, product roadmap and product issue resolution.+ In your assigned accounts, you will achieve business targets aligned to Revenue & Margin, Account Growth (Services Bookings, License/Subscription), Customer Satisfaction and Solution Adoption & Consumption.**What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**+ Govern all VMware services delivery teams and be the primary point of contact for the Customer and VMware.+ Provide executive communication on services activity and performance, establishing a Services Steering function inclusive of Customer and VMware leadership.+ Manage account level risks, issues and mitigation strategies and own Services Quality Assurance.+ Drive escalations to resolution, collaborating with internal VMware teams.+ Demonstrate, as a key aspect of leading change, stakeholder management through successful delivery of large/complex IT programs.+ Be a results-driven, assertive individual with a very high focus on creating lasting client relationships and driving business expansion.+ Focus on all lines of business to seek new business opportunities and develop account services strategies in partnership with the Account Team and Services Sales organization.+ Collaborate to develop competitive account positioning, client messaging, and sales plays that effectively promote the advantages of VMware's transformational offerings.+ Work effectively with product managers and engineering business units to align product and services roadmaps to customers digital transformation journey.+ Oversee services P&L in your assigned accounts and achieve revenue and margin business targets.+ Relate to people and effectively communicate under dynamic and potentially stressful circumstances.+ Thrive in a fast-paced environment and demonstrate the ability to get things done on time consistently.+ Contribute to the advancement of VMware Services best practices**What is the leadership like for this role? What is the structure and culture of the team like?**_The hiring manager for this role is Alex G., Senior Director of America's Professional Services PMO.__His expertise has been built from the frontlines with roles in services, product, subscription services delivery, program management and most recently leading a delivery services & operational team for the past two years. Alex's management philosophy is about encouraging everyone on the team to be independent thinkers and not feel like he is looking over their shoulder. Alex looks for people who can think out-of-the-box and then execute on a good idea. Innovation = Creativity and Execution.__The core team is made up of Program Directors, Program Managers, Project Managers & Portfolio Leaders and close partnership with the Sales Organization._**Where is this role located?**Flexible: The location of this role is flexible within the United States (North East preferred).**What are the benefits and perks of working at VMware?**You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .+ Employee Stock Purchase Plan+ Medical Coverage, Retirement, and Parental Leave Plans for All Family Types+ Generous Time Off Programs+ 40 hours of paid time to volunteer in your community+ Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities+ Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)+ Wellness reimbursement and online fitness and wellbeing group classes**Category :** Business Strategy and Operations**Subcategory:** Project Management**Experience:** Business Leadership**Full Time/ Part Time:** Full Time**Posted Date:** 2022-04-06VMware's Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you'll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world's biggest brands do business. Where will your impact be made?VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at mware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.