Job Details

Employer Industry: Insurance and Financial Services

Why consider this job opportunity

• Salary up to $17/hr
• Recognized as one of America's Greatest Workplaces and a Great Place to Work®
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexibility of remote work
• Chance to make a meaningful impact by assisting individuals facing unexpected challenges

What to Expect (Job Responsibilities)

• Provide exceptional customer support on the employer's primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries
• Handle inbound calls, process hotel extensions, and support billing-related questions
• Accurately enter new housing claims into the system and monitor inbound emails for claim questions and requests
• Extend hotel stays for clients and maintain the hotel database for accuracy
• Audit hotel folios for billing accuracy and compliance

What is Required (Qualifications)

• Bachelor's degree or equivalent from an accredited college or university preferred
• Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required
• Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products
• Excellent oral and written communication skills, including presentation skills
• Strong organizational skills and ability to maintain confidentiality

How to Stand Out (Preferred Qualifications)

• Experience in the insurance or finance industry
• Proficiency in Microsoft Office products, including MS Excel
• Excellent analytical and interpretive skills
• Proven problem-solving and resolution skills
• Ability to work effectively in a team environment

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