Job Details

In‑Plant Solutions Specialist – Mansfield, OH at MSC Industrial Supply Co.

Position Summary: The In‑Plant Solutions Specialist is a critical role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long‑term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Duties & Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put‑away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on‑site product and service issues by providing sales‑related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

• Computer literacy and proficiency with email, internet browsers, and Windows operating system.
• Strong problem‑solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Industrial knowledge preferred.

Other Requirements

• Valid driver's license required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds as required.
• May require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).

Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

Compensation

Starting at $40,810 – $58,300 per year, dependent on experience. Compensation is based on relevant experience, education, and peer equity. The company reserves the right to modify the range as market conditions change.

Why MSC?

People. Collaboration. Insight. Build on a foundation of trust, MSC works side by side with customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply‑chain solutions.

Our Commitment to You

Our associates are our top priority and investing in their well‑being is one way we execute our Built‑to‑Make‑You‑Better brand promise. Alongside competitive pay, we offer a comprehensive benefits program to support you and your family's health, well‑being, and financial future. Opportunities exist to join Associate Inclusion Circles such as Women, Pride, Black, Generational, Veterans, HOLA, and Able – open to all associates to promote awareness, collaboration, and respect.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process.

Location

Mansfield, OH

Application

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