Job Details

Join to apply for the Customer Success Manager role at Kiddom

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Manager role at Kiddom

Get AI-powered advice on this job and more exclusive features.

This range is provided by Kiddom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom's high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom's mission and vision.

You will:

• Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
• Serve as the primary contact for customers delivering a value-driven customer journey
• Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
• Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
• Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience
• Participate in onsite visits to support district initiatives, professional learning, and customer's needs
• 30% Travel
  
  
  

What we're looking for:

• BA or BS degree or higher
• At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
• Experience using and/or implementing High quality instruction materials (HQIM)
• Experience with set-up, configuration, or administration of a SAAS software product
• Education field experience, and/or experience as a success manager in ed-tech
• Strong empathy for educators
• Passion for improving education equitably
  
  
  

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

What We Offer

Full time permanent employees are eligible for the following benefits from their first day of employment:

• Competitive salary
• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
• 10 paid sick days per year (pro rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
• Commuter and FSA plans
  
  
  

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Bonus Structure: Additional $15K OTE - Prorated to start date

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  E-Learning Providers

Referrals increase your chances of interviewing at Kiddom by 2x

Get notified about new Customer Success Manager jobs in Kentucky, United States.

Kentucky, United States $129,600.00-$162,000.00 3 days ago

Senior Customer Success Manager - Strategic Team

Kentucky, United States $82,000.00-$124,000.00 1 week ago

Senior Customer Success Manager - Public Sector

Manager Trainee - Operations (Travel Program; Relocation Required)

Principal Product Manager, Business Model Strategy

Kentucky, United States $145,100.00-$273,200.00 1 week ago

Frankfort, KY $54,450.00-$110,330.00 3 days ago

Commercial Lines Account Manager (Large Lines-Remote in NY only)

Louisville, KY $100,000.00-$110,000.00 1 day ago

Senior Technical Program Manager - Workday Financial Management (REMOTE)

Louisville, KY $130,000.00-$260,000.00 4 days ago

Key Customer Engagement Manager - Mid-Atlantic Region

Lexington, KY $100,000.00-$172,500.00 4 days ago

Kentucky, United States $144,000.00-$205,200.00 4 days ago

Account Manager - (OTE $120,000/year USD) @ CXT Software

Account Manager - (OTE $120,000/year USD) - CXT Software

Louisville, KY $121,124.97-$150,000.00 1 week ago

National Account Manager, Strategic Partner

Account Manager, Beer, Wine, & Spirits (BWS)

Louisville, KY $50,000.00-$82,500.00 1 week ago

Key Account Manager (Outside Sales Manager)- UT

Senior Account Manager- Commercial Insurance- Remote

Greater Owensboro Area $75,000.00-$100,000.00 1 month ago

Account Manager, Clinical Laboratories & Transfusion Medicine - Kentucky

Account Manager, Clinical Laboratories & Transfusion Medicine - Kentucky

Kentucky, United States $130,000.00-$160,000.00 1 week ago

Sr. Account Manager (Senior Living Commercial Insurance)

Louisville, KY $85,000.00-$100,000.00 1 day ago

Field Service Technician-Benefits from day 1!!!!!

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr