Job Details

**Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Front Desk**

**Hotel Brand:** Holiday Inn Express & Suites

**Location:** United States, Kentucky, Bardstown

**Hotel:** Holiday Inn Express & Suites - Bardstown - (BRYTW)

**Job number:** FRBRYTW666

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*This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees*.

*By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer*.

****Your day to day****

Your day to day duties may include:

* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

* Issue, control and release guest safe-deposit boxes.

* Up-sell rooms where possible to maximize hotel revenue.

* Answer phones in a prompt and courteous manner.

* Welcome guests in a friendly, prompt and professional manner.

* Register guests, issue room keys, provide information on hotel services and room location.

* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

****What we need from you****

IHG is an equal opportunity employer.

****What we offer****

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

* Frequently standing up behind the desk and front office areas

* Carrying or lifting items weighing up to 50 pounds

* Handling objects, products and computer equipment

* Use a keyboard to operate various property management and reservations systems, etc.

Other:

* Communication skills are utilized a significant amount of time when interacting with guests and employees.

* Reading and writing abilities are utilized often.

* Basic math skills are used frequently.

* Problem solving, reasoning, motivating and training abilities are often used.

* May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.